We say what we can't do
Every requirement is checked before we agree to it.
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A delivery partner built to sit behind other people's brands.
DefrilexCX supplies and helps run customer operations teams for BPO companies. We work on our partners' programs, under their brand, with their client relationships staying where they belong.
01Why the company exists
BPOs win work on what they can deliver. The limit is usually the bench.
A language that's slow to recruit for. A shift nobody wants. A channel that isn't staffed. A program that lands before the hiring plan catches up.
DefrilexCX exists in the space between those two. We assemble the team and take on the defined parts of running it, so a partner can commit to scope without absorbing all of the operational load or all of the fixed cost.
02Who's behind it
Named leadership, explicit accountability.
DefrilexCX is part of Defrilex, operating as Defrilex LLC, headquartered at 12000 Biscayne Blvd, Suite 205, Miami, Florida 33181, United States.
Fritz Gerald Zephirin, Founder and Chief Executive Officer, leads the business and owns its ethics and compliance programme personally. Delivery accountability sits with the named contact assigned to each program, and escalation runs to the leadership team rather than into a queue.
03How we operate
Four principles. Specific, because vague ones aren't worth publishing.
We write things down
Responsibilities, quality criteria, escalation paths, reporting cadence.
We don't publish what we can't support
There are no coverage statistics, quality scores or client names on this site.
The people delivering the work are professionals
Programs staffed as interchangeable capacity produce the quality you'd expect, and it's your partner's client who feels it.
04Where we are
Headquartered in Miami. Delivery agreed per program.
Delivery arrangements are agreed per program, and we'll be specific about location, coverage and working arrangements for your requirement during scoping rather than describing a footprint in general terms.
12000 Biscayne Blvd, Suite 205
Miami, FL 33181 · United States
The useful conversation is about the work.
If you're weighing up a program, a coverage gap or a bid, that's a better starting point than a capabilities overview.
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